Refund policy

What is your return policy? Because every Floreva piece is made to order specifically for you, we do not accept returns or exchanges for change of mind purchases. We know that's a big ask for a first purchase, which is why we put so much care into every design.

What if my order arrives damaged or incorrect? If your order arrives damaged, defective, or incorrect please contact us at hello@shopfloreva.com within 7 days of delivery with a photo of the issue and your order number. We'll make it right immediately.

Customers located in the European Union, United Kingdom, and other regions with statutory consumer rights are entitled to additional protections under their local laws, including the right to cancel orders before fulfillment and return items within the legally required timeframe. To exercise these rights please contact hello@shopfloreva.com within the applicable period.